Refund policy

WHAT’S YOUR RETURN POLICY?

Please contact our customer service department within 14 days of your purchase with your product issues and concerns.

We're happy to offer a replacement of the same item you ordered or to provide a refund.

To start a return, you can contact us at info@aufschnittmeats.com or via our contact form. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@aufschnittmeats.com or via our contact form.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.